ld89 Responsible Gaming — Play Smart, Stay Safe
ld89 is committed to making online gaming a safe, enjoyable, and sustainable activity for every player in Bangladesh. Our responsible gaming framework gives you the tools to stay in control — because great gaming starts with informed, healthy choices.
Our Commitment to Safe Play
ld89 was built for Bangladesh's gaming community — and that community's well-being is central to everything we do. Gambling on ld89 is intended to be entertainment: something you do for fun, within a budget you can comfortably afford, and alongside the rest of your daily life. When it stops being that, we want to be the first to help you recognise it and take action.
We have invested in a responsible gaming infrastructure that gives every ld89 member — from Dhaka and Chittagong to Rajshahi and Cox's Bazar — direct, self-service access to tools that put you in charge of your own gaming experience. None of these tools require a phone call or waiting period to activate; all are available immediately from your Account Settings.
Your Responsible Gaming Toolkit
Every ld89 member has free access to the following self-service controls directly from Account Settings. No waiting, no approval required — you are in charge.
Deposit Limits
Set daily, weekly, or monthly BDT deposit caps. Limits activate instantly; increases require a 7-day cooling period.
Session Reminders
Get pop-up alerts after 30, 60, or 90 minutes of play. Helps you stay aware of time spent gaming on ld89.
Cooling-Off Period
Take a short break from 24 hours to 6 weeks. Your account is paused; winnings and balance are preserved.
Self-Exclusion
Exclude yourself for 6 months or permanently. Permanent exclusion cannot be reversed — choose only when certain.
Wager Limits
Cap the total BDT you can wager per day, week, or month across all games and sports markets on ld89.
Loss Limits
Set a maximum BDT loss threshold. When reached, further betting is blocked for the chosen period — protecting your bankroll automatically.
To activate any of these tools, log in to your ld89 account, go to Account Settings, and select the Responsible Gaming section. Changes to limits that reduce your risk take effect immediately. Changes that increase limits are subject to a mandatory 7-day reflection period before they become active.
21+ Age Policy — No Exceptions
ld89 enforces a strict minimum age of 21 years for all members and visitors. This is not a soft guideline — it is a hard requirement that ld89 actively monitors and enforces. Every account registration on ld89 requires submission of a valid Bangladesh National ID (NID) card or passport, which is verified against the member's stated date of birth.
If ld89 has any reason to believe a registered member is under the age of 21, the account will be suspended immediately and all access blocked pending a formal age verification review. During this review, no deposits, withdrawals, or gameplay will be permitted. If verification confirms the member is under 21, the account will be permanently closed, all winnings will be forfeited, and the original deposit amount may be returned to the payment method used.
ld89 recommends that all households with children use internet filtering software to block access to online casino and sports betting platforms. Household devices should be password-protected to prevent children from accessing adult online services without parental supervision.
Deposit Limits — How They Work
Deposit limits are one of the most effective responsible gaming tools available on ld89. Setting a limit means you physically cannot deposit more than the chosen amount in your chosen time period — the system enforces it automatically at the payment gateway level.
- Daily deposit limit: caps the total BDT you can deposit across all payment methods (bKash, Nagad, Rocket, Upay, Visa, Mastercard) in any rolling 24-hour period.
- Weekly deposit limit: caps the total BDT deposited across any rolling 7-day period. Useful for players who prefer less frequent but larger deposits.
- Monthly deposit limit: the broadest control — caps total deposits for any rolling 30-day period. Recommended as a starting point for members who want to budget their ld89 spending over a month.
- Reductions to deposit limits take effect immediately upon submission — there is no delay. This is by design: if you decide you need to spend less, that decision is implemented the moment you confirm it.
- Increases to deposit limits are subject to a mandatory 7-day cooling-off period. This reflection period is a deliberate responsible gaming measure: it ensures that decisions to increase spending are considered, not impulsive.
Time-Out and Self-Exclusion
Sometimes the right response to a difficult gambling period is to take a break — and ld89 makes this as frictionless as possible. Here is how to activate a cooling-off period or self-exclusion on ld89, step by step.
Log in to Your Account
Access your ld89 account using your registered Bangladesh mobile number and OTP. If you cannot log in, contact [email protected] directly — a support agent will activate the exclusion on your behalf within 2 hours.
Go to Account Settings
From the main menu, navigate to Account Settings, then select the Responsible Gaming tab. All time-out and self-exclusion options are listed here.
Choose Your Break Duration
Select from: 24-hour cooling-off, 7-day break, 30-day break, 3-month break, 6-month break, or Permanent Self-Exclusion. Read the description of each option carefully before confirming.
Confirm and Activate
Confirm your selection via OTP. The restriction activates immediately. You will receive an SMS confirmation to your registered Bangladesh mobile number. During a cooling-off period or self-exclusion, you will not be able to log in, deposit, play, or receive promotional communications from ld89.
Warning Signs of Problem Gambling
Problem gambling can affect anyone, regardless of income, education, or background. The sooner it is recognised, the easier it is to address. If you recognise any of the following signs in yourself or someone you know, please take action.
- Spending more money on gambling than you can realistically afford — especially money intended for essential expenses like rent, food, or transport in Dhaka or Chittagong.
- Chasing losses — continuing to gamble after losing in order to win the money back, often resulting in larger losses.
- Gambling for longer than you intended on most sessions, or finding it difficult to stop once you have started even when you planned a short session.
- Hiding your gambling activity from family members, friends, or colleagues — lying about the time spent on ld89 or the amounts deposited.
- Borrowing money from family, friends, or mobile financial services (bKash, Nagad) to fund gambling activity on ld89 or any other platform.
- Feeling anxious, irritable, or depressed when you are not gambling, or gambling as a way to escape from stress, work pressures, relationship problems, or difficult emotions.
- Neglecting work, studies, family responsibilities, or social relationships because of time or money spent on gambling.
Habits of Healthy Gambling
For the majority of ld89 members, gambling is a recreational activity that causes no harm. Here are the habits that characterise healthy, sustainable gambling on ld89.
Budget First
Decide your monthly ld89 entertainment budget before depositing. Set a deposit limit that matches it. Only play with money you can afford to lose.
Set a Time Limit
Use ld89's session reminder to alert you after a set time. Decide before you start how long you will play — and stick to it.
Treat It as Entertainment
Think of ld89 like a trip to a cricket match — fun to experience, money spent for entertainment, not a reliable income source.
Balance Your Life
Keep gambling as one small part of a balanced life that includes family time, exercise, work, and other hobbies. Never let it dominate your routine.
Protecting Others Around You
Responsible gaming is not just about protecting yourself — it is about ensuring that your gambling activity does not harm the people around you. Here are some practical steps every ld89 member should take.
- Never share your ld89 login credentials with family members, including spouse, siblings, or children. Your account is personal and non-transferable.
- Keep your Bangladesh mobile number and OTP codes private — do not read out OTP codes to other people, even if they claim to be from ld89 support.
- Install parental control software on all shared household devices (phones, tablets, computers) to prevent children from accessing ld89 or any other gambling platform.
- If a family member or close friend approaches you with concerns about your gambling activity, take those concerns seriously. People close to you often notice problematic patterns before you do.
Get Help — You Are Not Alone
If you feel that gambling is causing problems in your life — financially, emotionally, or in your relationships — please reach out. There is no minimum threshold of harm you must have experienced before asking for help. If you are worried, that worry is enough.
ld89's customer support team is trained to handle responsible gaming queries with discretion and without judgment. When you contact us about a gambling-related concern, we will help you activate the right tools immediately — no questions, no delays. You can also email us to request immediate account suspension while you consider your options.
Responsible Gaming Support
Email us 24/7 — we respond within 2 hours on responsible gaming matters (plain text address, not a clickable link):
[email protected]