ld89 Privacy Policy — How We Protect Your Data
ld89 is committed to protecting the personal information of every member. This policy explains what data we collect, why we collect it, how it is used, and the rights you hold over your own information as an ld89 member.
1. Introduction
ld89 ("we", "us", "our", "Platform") operates the online casino and sports betting platform available at https://ld89.ws and all associated subdomains (the "Services"). We act as the data controller in respect of the personal information you provide to us when accessing or using the Services. This Privacy Policy applies to all registered and prospective members, visitors to the ld89 website, and any person whose personal data ld89 processes in connection with the Services.
By registering an account on ld89 or otherwise using the Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this policy, please discontinue use of the Services immediately and contact [email protected] to arrange account closure.
2. What Personal Data We Collect
ld89 collects personal data that is necessary to operate the Services, comply with legal obligations, and provide a secure gaming experience for all members. The categories of data we collect are described below.
Identity Data
Full name, date of birth, national ID number, passport details (if provided for KYC verification)
Contact Data
Bangladesh mobile number, email address, and preferred language settings
Financial Data
Transaction history, deposit and withdrawal records, bKash/Nagad/Rocket account references (masked), wallet balances
Usage Data
Game session logs, bet history, sports betting activity, login timestamps, session duration, and game preferences
Technical Data
IP address, device type (Android/iOS), browser version, operating system, screen resolution, and geolocation data (country level only)
Cookie Data
Session cookies, preference cookies, and analytics cookies — see Section 7 for full cookie details and your control options
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data unless specifically required for regulatory compliance and explicitly consented to by the member.
3. How We Use Your Personal Data
ld89 uses personal data collected from members for clearly defined purposes only. We do not use your data for any purpose beyond what is described in this section without first obtaining your explicit consent or satisfying another lawful basis for processing.
- Account creation, identity verification (KYC), and ongoing account management — including processing your deposits via bKash, Nagad, Rocket, and Upay, and withdrawals to the same.
- Delivering and personalising the Services, including presenting game recommendations, sportsbook content, and promotional offers that are relevant to your activity history and Bangladesh market preferences.
- Fraud detection, money laundering prevention, and compliance with applicable legal and regulatory obligations — including suspicious transaction reporting obligations.
- Providing customer support — when you contact us at [email protected] or via in-platform support chat, we use your data to respond to and resolve your queries efficiently.
- Responsible gaming monitoring — analysing your gaming patterns to identify signs of problematic gambling behaviour and, where appropriate, triggering responsible gaming interventions such as cool-down prompts, limit suggestions, or support referrals.
- Sending service communications such as account security alerts, transaction confirmations, verification requests, and — where you have opted in — promotional messages about bonuses and cricket-season offers.
4. Lawful Basis for Processing
ld89 processes your personal data only where a lawful basis exists for doing so. The lawful bases we rely upon are as follows.
- Contractual necessity: processing required to create and manage your ld89 account, process transactions, and deliver the Services you have registered to use.
- Legal obligation: processing required to comply with applicable laws, including anti-money laundering obligations, KYC verification requirements, age verification, and suspicious activity reporting.
- Legitimate interests: processing for fraud prevention, platform security, responsible gaming monitoring, and improving the quality and reliability of the Services — provided that these interests are balanced against and do not override your fundamental rights and freedoms.
- Consent: where processing is based on your consent (for example, receiving promotional communications about bonuses and cricket betting offers), you may withdraw your consent at any time by contacting [email protected] or adjusting your communication preferences in Account Settings.
5. Data Sharing and Third-Party Disclosure
ld89 does not sell, rent, or otherwise commercialise your personal data to any third party. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.
- Payment service providers: bKash, Nagad, Rocket, Upay, Visa, and Mastercard receive transactional data (amount, timestamp, masked account reference) strictly necessary to process your deposits and withdrawals. These providers operate their own data protection frameworks.
- Game studios and platform providers: Pragmatic Play, Evolution Gaming, Microgaming, Spribe, Ezugi, and NetEnt receive your session token and game-round data as technically required to deliver their games within the ld89 platform. No additional personal data is shared.
- Regulatory and law enforcement authorities: where ld89 is legally obligated to disclose information — for example, in response to a valid court order, anti-money laundering investigation, or financial intelligence unit request — we will comply with such obligation and will notify the member where permitted to do so by law.
- Responsible gaming and player protection services: anonymised and aggregated usage data may be shared with responsible gaming research bodies to improve industry-wide player protection standards. No individually identifiable data is disclosed in this context.
7. Cookies and Tracking Technologies
ld89 uses cookies and similar tracking technologies to operate the platform effectively, remember your preferences, and analyse usage patterns that help us improve the Services. Below is a summary of the cookie types used on ld89.
Essential Cookies
Required for login sessions, wallet access, and security. Cannot be disabled without breaking core functionality.
Analytics Cookies
Collect anonymised data on page visits, game category clicks, and navigation flows to help ld89 improve UX and content.
Preference Cookies
Remember your language setting, display preferences, and previously visited game categories to reduce repetitive setup on return visits.
Session Duration
Session cookies expire when you close your browser. Persistent preference cookies are retained for up to 90 days and can be cleared via your browser settings.
You can manage cookies through your mobile browser settings (Chrome, Firefox, Samsung Browser, or Safari on iOS). Disabling essential cookies will prevent you from logging in to your ld89 account. Disabling analytics and preference cookies will not prevent you from using the platform but may reduce personalisation features.
8. Data Security Measures
ld89 takes the security of your personal data seriously and implements a layered security architecture to protect it against unauthorised access, disclosure, alteration, and destruction.
- All data transmitted between your device and ld89 servers is protected by 256-bit SSL/TLS encryption — the same standard used by major banks operating in Bangladesh, including Dutch-Bangla Bank and BRAC Bank.
- Passwords are stored using industry-standard one-way cryptographic hashing (bcrypt). ld89 never stores plain-text passwords or full payment credential strings. bKash and Nagad session tokens are discarded immediately after a transaction completes.
- Access to systems containing personal data is restricted to authorised ld89 personnel on a strict need-to-know basis. All internal data access is logged and audited. Personnel with data access undergo confidentiality training.
- Automated fraud and anomaly detection systems monitor account activity in real time. Unusual activity patterns — such as multiple rapid withdrawals from new IP addresses or login attempts from geographically inconsistent locations — trigger automatic temporary account restrictions pending security review.
While ld89 implements robust security controls, no online platform can guarantee absolute security. In the unlikely event of a data breach that is likely to result in a risk to your rights and freedoms, ld89 will notify affected members without undue delay and, where required by law, will notify the relevant regulatory authority.
9. Your Data Rights
As an ld89 member, you have the following rights in respect of your personal data. To exercise any of these rights, please contact our data protection team at [email protected] with the subject line "Data Rights Request". We will respond within 30 days of receiving your request.
Right of Access
You may request a copy of all personal data ld89 holds about you, free of charge, in a commonly used electronic format (Subject Access Request).
Right of Rectification
You may request correction of any inaccurate or incomplete personal data held about you on ld89. Account details (name, date of birth, registered mobile number) that form part of your KYC record can only be amended with supporting documentation.
Right to Erasure
You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent, or where it has been unlawfully processed. Note: where retention is required by applicable law (e.g. financial records for anti-money laundering compliance), erasure may be limited to non-mandatory data fields.
Right to Data Portability
Where processing is based on consent or contractual necessity and is carried out by automated means, you may request receipt of your personal data in a structured, commonly used, machine-readable format for transfer to another service.
Right to Object
You may object to processing of your personal data where ld89 relies on legitimate interests as the lawful basis, including profiling for marketing purposes. If you object to receiving promotional communications, you may opt out via Account Settings or by emailing [email protected].
10. Data Retention
ld89 retains your personal data for only as long as is necessary for the purposes described in this Privacy Policy, or as required by applicable law, whichever is longer. Account data and transaction records are retained for a minimum of 5 years from account closure in compliance with financial regulatory requirements applicable to payment processors and online gaming operators in the jurisdictions in which ld89 operates.
When your personal data is no longer required and no legal retention obligation exists, ld89 will securely delete or irreversibly anonymise the data. Anonymised aggregate data (e.g. anonymised usage analytics) may be retained indefinitely for statistical and service improvement purposes, as it no longer constitutes personal data.
11. Children and Minors
ld89 strictly enforces a 21+ age policy. The Services are not directed at, and are not intended to be used by, any person under the age of 21. ld89 does not knowingly collect personal data from individuals under the age of 21. If ld89 becomes aware that personal data has been collected from an individual under 21 without verified parental or guardian consent, it will take immediate steps to delete that data and permanently close the associated account. Parents and guardians who believe a minor has registered an ld89 account should contact [email protected] immediately.
12. Changes to This Privacy Policy
ld89 reviews this Privacy Policy periodically and may update it to reflect changes in our data practices, applicable law, or the Services. When we make material changes to this policy, we will notify registered members via the ld89 platform notification system or by email to the registered account address at least 7 days before the changes take effect, where reasonably practicable.
The effective date shown at the top of this page indicates when the current version was last updated. By continuing to use ld89 after the effective date of a revised Privacy Policy, you confirm your acceptance of the changes. If you do not accept any amendment to this policy, please contact [email protected] to close your account before the changes take effect.
📬 Privacy Questions & Data Requests
If you have any questions about this Privacy Policy, wish to exercise a data right, or want to report a potential data protection concern, please contact our data protection team. All privacy-related correspondence should clearly state your registered ld89 mobile number and the nature of your request in the subject line.
Data protection email (plain text — not a clickable link): [email protected]
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